Cancellation and changes
Once you are a member your subscription is renewed from month to month. If you need to change your details (e.g. card details, address, e-mail etc) you can do so here. If you want to cancel your subscription email firstname.lastname@example.org. 30 days’ notice is required to terminate membership, and no refunds will be issued. We will generally disable your access fob after your next subscription payment would have been due.
After your minimum 3-month membership, if you are going away for a few months you may be able to “park” your membership until you return. Please contact membership (at) makespace.org if you want to do this.
Complaints and problems
If you have any concerns or complaints about the service you receive from Makespace Cambridge Limited, or about anything you have seen in the space, please e-mail management at makespace.org.